Where are items located?
We have warehouses in California, USA, and a factory in Asia. If the US warehouse is out of stock, the order ships from the Asia factory.
When will my order arrive?
Most orders ship within 2–5 business days and arrive in 4–6 weeks. A custom change can add 3–4 business days before the order ships. Some destinations take longer. Email [email protected] if you want a date checked for your address.
Made-to-order pieces can take longer. The product page lists that lead time.
After the order ships, we email the tracking details. If that email does not arrive, check your junk folder, or look the order up on the track your order page.
What is standard shipping?
Standard shipping is free and door to door. Orders travel by ocean freight, then by local UPS. There is no extra charge for standard shipping to the countries listed below. Free shipping does not cover a failed second delivery attempt or return shipping.
We do not ship to PO Boxes, APO, or FPO addresses. An order may arrive in more than one package.
How can I track my order?
Look it up on the track your order page. Enter the order number and the billing email from the confirmation.
If the delivery date changes
If something outside our control delays delivery, we or our delivery partner will tell you. Delivery is complete when the order reaches the address you gave us. If we cannot deliver within 90 days, we will:
- let you know;
- cancel your order;
- refund you.
Countries and regions we ship to
North America is our main market. We also ship to the European and Asian countries below. Checkout offers this same list.
North America. Canada, Mexico, United States.
Europe. Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Asia. Bahrain, Brunei, China, Hong Kong, Indonesia, Israel, Japan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Pakistan, Palestinian Territory, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Timor-Leste, United Arab Emirates, Vietnam.
If your country is not listed, email [email protected]. We will quote shipping separately.
Customs and taxes
Import duties, taxes, and charges are not included in the item price or the shipping cost. These charges are the buyer’s responsibility. Each country sets its own threshold. We cannot predict or charge them in advance. If customs asks for paperwork, we will contact you.
Are express options available?
Express shipping is not offered at checkout. Email [email protected] with your order and destination, and we will quote the extra cost.